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FAQ
Frequently Asked Questions
Here we aim to answer most frequently asked questions
Do I have to book?
Bookings are not required. Make sure you don't miss your swim lesson and advise the Puddle Pics staff that you would like your child photographed when you arrive to swimming.
How long does the shoot take?
The photo shoot takes 3 to 5 minutes depending on your child's swimming ability and then they are returned to their lesson.
What if my child is not a strong swimmer?
Puddle Pics staff are trained to test and determine each child's swimming ability prior to the photo shoot. This assessment allows us to determine what photos can be taken. If assistance is needed we will have staff on hand.
Are the packages per child or per family?
All photo packages are per family. This means you can pick photos of each child and together if you wish.
When do I view the photos?
Photos are viewed straight after your child's lesson at the swim school. If you can't view them that day we will keep the photos for the week of the shoot so you can pop back in during swim school hours.
Do you do prints?
We do not offer prints. We sell you the high-resolution image to give you full flexibility to print as many copies as you like in multiple sizes.
How do I receive the digital images?
We email you the images on the spot. Customers who purchase the $200 package receive images on a usb at no extra cost.
What forms of payment do you take?
We accept all credit cards.
Do I have to pay for my child to be photographed?
No. We will photograph your child during their lesson and you will then get to view the photos straight after. There is no obligation to buy if you don't like them.
Can my child be photographed after the lesson?
Yes they can but please keep in mind that there could be a wait if a number of parents choose to do the same. This also means there could be further wait times to view the photos.
Can I get sibling photos done?
Yes. If you have two children we will do it during the lesson time. If you have three children or more it is done after the lesson as it will take longer.
Can I get in the water with my kids?
Yes. Let the Puddle Pics staff know and we will fit you in.
Can I view the photos online?
Puddle Pics does not offer online viewing. All photos must be viewed at the swim school the week of the photo shoot.
How long do you keep the photos for?
Photos are kept for the duration of the photo shoot. Once the photo shoot is completed all unsold photos are deleted immediately.
My swim school does not offer your service. How can I get photos done?
Contact us at [email protected]
Can I pay later?
Yes we can save your favourite photos and you can pay later. Make sure to choose them at the school. You can then email or call us to make payment.